Casino call centers need to emphasize the customer experience
Organizations need to truly understand what the customer experience is and also what it means within the gaming industry in order to...
Enterprise Operations
Articles, advice and information that help operators to better run gaming facilities
ARTICLES
The hidden cost of casino free play
I admit that the issue of free play in casinos has been bugging me (as well as many clients) for several years...
A news course for casino training
Coronavirus restrictions have made on-site casino employee tutoring tough, but there are technology solutions to make this task easier, according to training...
Casino reopening plans come into view
As operators ponder the post-COVID-19 closure landscape, a balancing act between safety and results with an accent on the former is taking...
Georgia Lottery rolls out IWG games
IWG has further cemented its position as a leading supplier of instant win games to North American lotteries after launching its content...
Everi Digital launches its first games in Canada with Lotoquebec.com
Everi Digital announced it is now delivering its online gaming content to Lotoquebec.com via its proprietary Remote Game Server (RGS). Everi partnered with Scientific...
Hotel stays are back on consumers’ minds, but with caveats
Following a long stretch of stay-at-home orders, consumers are eager to get out and travel according to a new research study from...
Five mistakes that can erode your casino brand
The ongoing COVID crisis is only one of many items with the potential to deteriorate casino brand awareness; here are some steps...
A Third Option for Casino Big Data
Casino operators can gain valuable player insight, and a potential new revenue source, by recognizing, utilizing and partnering with third-party customer data...
MGM Resorts International & BetMGM partner with AGA in support of Responsible Gaming Education Week
MGM Resorts International and BetMGM announced their partnership with the American Gaming Association in support of Responsible Gaming Education Week (RGEW), September 14-19,...
Seminole Hard Rock Hotel & Casino Tampa to reopen
Seminole Hard Rock Hotel & Casino Tampa will reopen at 7 p.m. Thursday, May 21 under new and stringent “Safe and Sound”...
ISS releases advanced face mask detection analytics
ISS – Intelligent Security Systems announced the release of the company’s new SecurOS Face Mask Detection (FMD) solution. The solution is designed to help organizations...
Mesquite Gaming Promotes Christian Adderson to dual property assistant general manager of CasaBlanca Resort and Virgin River Hotel
Mesquite Gaming, owner of Casablanca Resort and Virgin River Hotel, recently announced the promotion of Christian Adderson to dual property assistant general manager. Previously serving as...
COVID deals the casino industry a very bad hand
Gaming industry continues to lose amid coronavirus pandemic A recent survey of gaming and hospitality industry decision makers regarding coronavirus-related issues showed...
Skill-based slot vendors seek to stay relevant during COVID crisis
Skill-based gaming vendors push through COVID and bring new technologies and play mechanics to operator floors and websites Casino operators focusing on...
Caesars Entertainment to acquire William Hill
Caesars Entertainment, Inc. and William Hill PLC announced that they have reached agreement on the terms of a recommended cash acquisition pursuant to which Caesars...
Cordish Gaming Group appoints Bill Mikus as vice president of human resources for new LIVE! Casino properties
Cordish Gaming Group, a division of The Cordish Companies, announced the appointment of Bill Mikus as vice president of human resources for the company’s...
SAHARA Las Vegas plans for June 4 reopening
Following orders from Nevada Governor Steve Sisolak lifting the government-mandated closure of casino operations, SAHARA Las Vegas will reopen at 10 a.m....
GameCo announces distribution deal with Dynamic Gaming Solutions
GameCo LLC announced a distribution deal with Dynamic Gaming Solutions, a full-service gaming provider for the Oklahoma markets. With this agreement, Dynamic...
Scientific Games extends partnership with Hard Rock International for U.S. sports and iGaming expansion
Scientific Games Corporation was selected by long-term partner Hard Rock International to deliver its OpenSports and OpenGaming solutions across regulated markets in the U.S. Initially, Scientific Games...
Casino look to reinforce the safety net
Gaming operators and product vendors continue to expand security and surveillance capabilities, as these case studies show OPERATOR CASE STUDY Picturing productivity...
Caesars Entertainment announces temporary shutdown
Caesars Entertainment Corporation announced that it will temporarily shut down its owned properties in North America, consistent with directives from various government...
IGT announces sports betting technology agreement with Boyd Gaming
International Game Technology PLC announced that it has signed a long-term sports betting technology agreement with leading U.S. casino operator Boyd Gaming...
Casinos may need to rethinkbrand marketing plans post-COVID
The concept of brand purity takes on even greater importance following actions some casinos have taken to survive coronavirus closures As customers...
RG24seven announces Jodi DiLascio joins its team
RG24seven, a video-based responsible gaming training platform announced a partnership with the National Indian Gaming Association to provide tribal specific, video-based, Responsible Gaming...