An adage that will focus your casino marketing effort
This is the story of how a British eight-men rowing team’s Olympic gold victory will help you achieve success with your marketing...
Hotel Operations
Features, news and advice columns regarding hospitality operations and gaming resorts.
ARTICLES
Hotels and casinos cannot afford to gamble with employee safety
Travelers with COVID fatigue are flocking to Las Vegas in search of normalcy; employee safety devices and contactless technologies are helping hoteliers...
A news course for casino training
Coronavirus restrictions have made on-site casino employee tutoring tough, but there are technology solutions to make this task easier, according to training...
NeoTray solution — BARTECH
Bartech is fulfilling a growing need in the post-COVID 19 hotel environment through its proprietary NeoTray solution, which allows non-refrigerated items to be...
Hotel stays are back on consumers’ minds, but with caveats
Following a long stretch of stay-at-home orders, consumers are eager to get out and travel according to a new research study from...
A measured approach to doing business in the time of coronavirus
Considerations for reopening and operating gaming establishments in the aftermath of the COVID-19 pandemic For more than a month, virtually all commercial...
Communication and contract tracing ease hospitality employee COVID fears
Recent surveys found that nearly nine in 10 U.S. employees (86 percent) believe their employer has an “obligation” to notify employees who...
WAVE to Play digital screen — VIDEOTEL DIGITAL
Ramping up its efforts to help the healthcare industry provide for the influx of patients dealing with COVID-19, Videotel Digital has once...
Crisis Management Resources for Hotels — FUEL
Fuel announced the launch of a new online resource to benefit the hospitality industry as it works to combat the effects of the...
Solutions to some tough casino operations challanges
Contrary to popular wisdom, it is not easy to operate and maintain a successful and profitable casino operation. There are numerous regulations...
LV casino launches #goodcleanfun initiative
Downtown Grand Hotel & Casino’s commitment to clean was honored last month with the 2020 AAA Inspector’s Best of Housekeeping Award. This...
Life without masks won’t happen at casinos for awhile
When COVID-19 caused states to go into lockdown, one of my first reactions was, fine, as long as I don’t have to...
Developing a coronavirus protection strategy for casinos and cardrooms
Casinos need to have a COVID-19 protection and mitigation strategy in place before reopening to the public The COVID-19 pandemic is a...
Social Protection product line — KGM
KGM, Philadelphia-based casino supply manufacturer, has released a new Social Protection product line for the casino and gaming industry. This line provides...
COVID is a near-term challenge with long-term impacts for casinos
Reopenings are in full swing and, no surprise, a lot of customers are jumping at the chance to get out of the...
rGuest Express — AGILYSYS
Agilysys, Inc. announced that Peppermill Casinos has expanded its existing Agilysys relationship with the addition of Agilysys’ innovative new cloud-based SaaS contactless mobile...
How hotels can stay safe while staying open during COVID
A hospitality executive provides best practices for protecting both customers and staff from coronavirus Deciding to close or remain open during a...
Breaking down operational silos at casinos
It’s easy for modern casino resorts to slip into a silo mentality. Here’s how to identify if that has happened at your...
Morongo breaks ground on new expansion
Morongo tribal leaders and a host of dignitaries gathered to break ground on a new renovation and expansion project. “Morongo has come a long way from...
A 360 degree view of the casino customer
CRM systems are capturing a vast volume of information and, when put together in an optimal way, they are helping paint an...
Casino architecture and design advice, project updates
Casino architects and designers continue to emphasize innovation in all aspects of new resort developments and established property renovations, as these expert...
Lines and a new methodology to improve the guest experience
After a long day traveling, there are two things you don’t want to find entering a hotel lobby: an empty counter or...
Seminole Hard Rock Hotel & Casino Hollywood in Florida selects ASSA ABLOY Global Solutions
ASSA ABLOY Global Solutions has announced the successful implementation of its advanced VingCard Essence and VingCard Signature RFID door locks at the...
Casino executives should consider outside counsel during workplace investigations
Attorney at Large Casino executives should consider outside counsel during workplace investigations Participating in a workplace investigation, whether you are the subject...